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WhatsApp inside the partner app

DLT templates, 24-hour window, customer messaging.

Last updated 26 May 2026

WhatsApp Business inside SaudaFlow uses DLT-registered templates and the BSP-routed messaging API.

The 24-hour customer window

Outside the 24-hour customer-initiated window, you can only send approved templates. Inside the window, free-form messages are allowed.

Templates

Pre-approved templates: site visit confirmation, payment milestone, follow-up nudge, possession notice. Custom templates need DLT registration — see WhatsApp integration setup.

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WhatsApp inside the partner app · SaudaFlow Help