Terms of service

SaudaFlow is a customer-relationship-management platform for Indian real-estate businesses and other pipeline-driven SMBs: lead capture, pipeline, site-visit tracking, WhatsApp and telephony workflows, documents, and reporting. Features evolve; we will not materially degrade the core service you subscribed to during a paid term.

• SaudaFlow is for business use. You confirm you are entering this agreement for a firm, not as a consumer.
• The workspace owner administers seats, roles and integrations, and is responsible for the actions of the workspace’s users.
• Keep credentials confidential. Seats are per person; sharing one login across people is a breach of these terms.
• You are responsible for the accuracy of your billing details, including GSTIN.

• Plans and billing terms: Solo is ₹599 per month or ₹6,468 per year for one person and exactly one seat. Professional Team starts at two seats: ₹899 per seat per month, billed at ₹2,697 per seat per quarter or ₹9,708 per seat per year. Custom is ₹1,499 per seat per month, billed at ₹4,497 per seat per quarter or ₹16,188 per seat per year. Prices are in Indian Rupees. Saudaflow is not registered for GST; we currently issue proforma invoices without GST and do not charge GST retrospectively for that period. Solo and Professional Team have no setup fee; any Custom setup fee is quoted before purchase.
• Messaging and calling: AI voice-agent calling is in development and is not included in current plans; there is no included AI-dial allowance or published metered AI-call charge. WhatsApp conversations and SMS are billed to you directly by Meta and by your SMS provider on your own accounts; we are not in that payment path and do not invoice for them.
• Online subscription payments are processed by Cashfree Payments India Private Limited. Subscriptions do not renew automatically; renewal requires a payment you choose to make.
• New Saudaflow accounts and CRM access require received payment. There is no free trial. Public self-serve signup remains closed while the paid-first flow is verified; book a demo for the current purchase route. The paid term begins when the purchased workspace is made available to you.
• Fee changes take effect from your next renewal, with at least 30 days’ notice.
• Subscriptions do not renew automatically. You may choose not to renew; access continues until the end of the paid term. We do not offer a discretionary money-back guarantee. If you believe a payment was duplicated or charged in error, contact us with the payment reference so we can investigate and correct a verified error through the original payment method. Nothing in these terms limits rights or remedies that cannot be excluded under applicable law.

• You own your data. Everything your firm stores in SaudaFlow — leads, buyers, documents, call logs — is yours. We claim no rights in it beyond what is needed to run the service for you.
• We process it as your Data Processor under the Data Processing Agreement, which forms part of these terms.
• Your data is stored in the Mumbai region. Ordinary CRM records and uploaded documents are not separately encrypted by the application. SaudaFlow staff have no standing access to it; any staff access is audit-logged and visible to you.
• You can export your full data at any time from the product. No exit fees, no lock-in.
• You warrant that you have the lawful basis — including DPDP Act 2023 consent where required — for every piece of personal data you upload, and that your outreach through SaudaFlow complies with TRAI and DLT requirements.

Use of the service is subject to the Acceptable Use Policy. Breach of the AUP is breach of these terms and can lead to suspension or termination under Section 9.

• We operate the service with commercially reasonable skill and care and publish live health at status.saudaflow.in.
• Planned maintenance is scheduled outside Indian business hours where practicable.
• Support is provided over email and in-product chat, 09:30–19:00 IST, every day (support@saudaflow.in).
• The service is provided “as is”; we do not promise it will be uninterrupted or error-free, and no separate SLA credits apply unless agreed in writing.

The SaudaFlow software, brand and site are Saudaflow’s, the operator named above. You receive a non-exclusive, non-transferable right to use the service for your business during your subscription. Feedback you volunteer may be used to improve the product without obligation to you — your data itself is never “feedback”.

• Neither party is liable for indirect or consequential loss, loss of profits, or loss of goodwill.
• Our total aggregate liability under these terms is capped at the fees you paid us in the 12 months before the event giving rise to the claim.
• Nothing in these terms limits liability that cannot be limited under Indian law, or your statutory rights under the DPDP Act 2023.
• You will indemnify us against third-party claims arising from data you had no right to process or use of the service in breach of law or the AUP.

• These terms run while you hold a workspace. You can cancel any time; access continues to the end of the paid period.
• We may suspend a workspace for non-payment, for a material AUP breach, or where the law requires — with notice and a chance to cure wherever the situation allows it.
• After termination you have a 30-day window to export your data. After the window we delete tenant data from live systems, subject only to the retention floors described in the Privacy Policy (statutory records, audit logs, and the DPDP Rule 8(3) one-year floor where it applies).

These terms are governed by the laws of India. Subject to any mandatory statute, the courts at Mumbai, Maharashtra have exclusive jurisdiction. Before litigating, both parties agree to attempt resolution in good faith through support@saudaflow.in.

We may update these terms with a new effective date. Material changes are notified to workspace owners by email at least 30 days before they apply; continued use after that date is acceptance.