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troubleshooting

A lead is missing

Can't find a lead? Check the Trash, the audit log for a reassignment and the Archive for closed-lost leads, then raise a ticket if it is still missing.

Last updated 26 May 2026

If a lead is missing, walk through these steps:

  1. Check the Trash — deleted leads live there for 30 days.
  2. Check the Audit log — search by phone hash to see if the lead was reassigned.
  3. Check the Archive — closed-lost leads auto-archive after 90 days.
  4. If still missing, raise a ticket — we can check the nightly backup.
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